MSL Home > For Librarians > Training > Online Classes > Interlibrary Loan > Self Assessment

Self Assessment

Introduction

This tool is to evaluate your knowledge of and ability to use the Interlibrary Sharing Protocol. Using the information presented in the ILL workshop and the ILL protocols, it should be possible for you to successfully answer the questions below. Completion of this self assessment tool serves as proof of competency to enable your library to receive reimbursement from the Montana State Library for ILL transactions to other Montana libraries.

1. An interlibrary loan form represents a contract between the borrowing and lending libraries.
True
 False

Question 2 has multiple parts. A patron has asked for, but can't find, a particular book in your library. Based on that scenario, see if you can find the best answer(s) to each of the following questions.

2a. What is the first thing you would do when a patron asks for an item?
tell the patron you can't get the book
 interview the patron to see what information is actually needed
 convince the patron that s/he doesn't really want the item
 start filling out an ILL form

2b. Which step or steps are next in the ILL process? Check all that apply.
search your own library collection for the book and/or related materials
 fill out an ILL form
consider purchasing the book
 order pizza

2c. What is/are the next step(s) in the ILL process? Check all that apply.
complete an ILL form
 offer the patron coffee
 check local area libraries for the book
 check WorldCat or other bibliographic databases for location of book

2d. What is the last part of the process? Check all that apply.
check borrowing statistics to even out the load
 recommend a movie
 complete and send an ILL request form
 tell the patron try somebody else

3. A lending library may refuse to fill an ILL request if the form is not completed properly with all required information.
True
 False

4. It is important to complete the "Cost Statement" section of an ILL form because:
it lets the lending library know what your library is willing to pay
 leaving it blank could delay the loan
 if the lending library charges more than your library will pay, the request can be routed directly to another possible source
 all of the above

5. On the request form, who is responsible for determining if a request complies with copyright restrictions?
lending library
 borrowing library

6. What do the following mean?
CCG

CCL

7. If your library is a small public library in northeast Montana, in what order would you route an ILL request to the following libraries? According to MLNCATt, all of the libraries listed below have the book your patron needs and do not charge for lending materials to your library. Click here for a map showing the location of the following Montana cities.

  • Parmly Billings Library (Billings, MT)
  • Phillips County Library (Malta, MT)
  • University of Montana Mansfield Library (Missoula, MT)
  • Spokane Public Library (Spokane, WA)
  • Dillon City Library (Dillon, MT)
Parmly, Phillips, University of Montana, Spokane, Dillon
Phillips, Dillon, Parmly, University of Montana, Spokane
 Dillon, University of Montana, Parmly, Phillips, Spokane
 Phillips, Spokane, Dillon, Parmly, University of Montana

8. A lending library will automatically forward an ILL request they cannot fill to another library.
True
 False

9. Which of the following is the responsibility of the borrowing library? Mark each as either T(rue) or F(false). To see if you answers are correct, tab or click out of the box.
To develop its collection according to the needs of its community
To have an ILL borrowing policy for its patrons
To check the ILL policy of the lending library before submitting a request

To return materials on time

To determine how borrowed materials may be used (in-library us, length of use)

To provide mailing labels for materials being loaned to you if appropriate

10. Which of the following is the responsibility of the lending library? Mark each as either T(rue) or F(alse). To find out if your answer is correct, click or tab out of the box.
To have an ILL lending policy available for borrowing libraries
To substitute materials in a format different from that requested if that is all that is available

To cover costs of postage and insurance if nominal

To include a copyright statement on all photocopies sent as an ILL

To determine which to provide, the original item requested or a photocopy

11. An ILL request may be sent via fax when which of the following conditions have been met?
lending library's policy is checked to see that fax requests are permissible
 fax form clearly indicates whether a fax response is required
 patron states that materials are needed in a "RUSH"
 fax equipment meets current technical standards
 all of the above

12. The reference interview is the first, and perhaps most important, part of the ILL process.
True
 False

13. What percentage of all requests for the loan of materials should be acted upon by a lending library within 24 hours of receipt of the request?
a. 50%
 b. 80%
 c. 75%
 d. 60%

14. ILL is a good way of getting books your library should have, but cannot afford right now.
True
 False

15. A patron needs the article cited below. Using this bibliographic citation, identify the information that would be used to complete portions of an ILL request form. To see if your answer is correct, tab to the next box or click out of the box.

Stodghill, Ron. 10/6/97. God of Our Fathers. Time, 150(4):34-40.
author:

title:

periodical:

date:

volume:

issue:

pages:

16. Which of the following constitute a well-executed ILL transaction? Mark all that apply before clicking submit.
free
 verified citation
 verified locations
 get the book
 process follows protocol
 routing to libraries known for their speed of service

17. A patron has requested a copy of the new bestseller by John Grisham, and the three copies owned by your library are checked out. What is the best thing to do?
request the book on ILL from the closest library
 purchase another copy for the library
 ask your patron to wait until a copy owned by the library becomes available
 convince your patron to read something else

18. It is necessary to include the name and phone number of the patron needing the materials on the ILL request form sent to a lending library.
True
 False

That's it! Congratulations you've finished the online ILL class and the self-assessment tool. If you would like to receive continuing education credit for this class, please print out this CE form. This class works like others, you simply need to keep the CE form until you are ready to receive your certification.