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Public Library Statistics Manual
Procedural Transactions in a Typical Week
Page last modified date: 7/26/2011
A procedural transaction is a series of steps that are followed in a regular, definite order, and would require assistance from the library staff. Examples: showing patron how to use the card catalog, PAC system and/or other library equipment, setting up a meeting in the conference room.
Librarians can record these measures for a 1-2 week period of time twice a year. Choose times that are not unusually busy or slow. Have staff use a tally sheet to keep track of the number of questions they are asked. Another option is to keep track of this figure on a daily basis using either an electronic or print tracking sheet.
Identical values to previous year